My Account

In this section, you will find all the tools you need to manage your current Telecom Broadband services.

Check usage

With Telecom Broadband you have more than one way to monitor your broadband usage throughout the month. You can sign into a secure area of the website to view your current usage, and you can set up broadband usage alerts which will let you know when you are close to your data cap.

Change plan

It's easy to switch to a new Telecom Broadband plan if you find your current plan no longer meets your needs. Fill in the change plan form and your change should take effect within 24 hours. You will need to have your account number handy, which you can get from Your Telecom or on your bill.

Test speed

Measure the upload and download speeds of your Internet connection

Included Premium Services

All Telecom Broadband and Dial-Up customers can get free and exclusive services worth over $150 per year! We call these Premium Services and they're designed to let you make the most of your broadband. Check out some of the exciting services available to Telecom Broadband and Dial-Up customers.

Change Xtra password

Update the password you use for checking your email, other Yahoo!Xtra services and Telecom Security Suite. You can also choose a new password if you have forgotten your current one.

Broadband Help Assistant

The Telecom Broadband Help Assistant is a tool installed on your computer that helps identify and fix common internet connection and modem problems. The software is easy to install and free to use.

Change postal address

Update the address we send your monthly account to.

Change billing account details

Have future charges billed to a new Telecom New Zealand account.