What is broadband?
It's a great way to connect to the Internet. When your computer's on, you're on. There's no waiting to connect, and you can use your home phone at the same time. Find out more.
Modems and set up
To connect your computer to broadband you'll need a modem. Find out more.
ADSL2+
The Telecom Broadband network is being upgraded around New Zealand with ADSL2+ technology. It opens up a whole world of possibilities for thousands of Telecom customers. Find out more.
Why choose Telecom?
There are loads of good reasons, like free and simple set-up, a 24/7 helpdesk, access to exclusive services and more. Find out more.
Broadband plan settings
With many of our Total Home packages, you can choose what happens if you exceed you monthly data allowance. Find out more.
Broadband speed explained
Standard broadband is delivered using a technology called ADSL2+ (or ADSL if you aren't in an area where this is available).
In theory, standard broadband can deliver maximum possible download speeds of up to 24Mbps (ADSL is 7.6Mbps). In reality though, the actual speeds will vary for a number of reasons.
Factors affecting overall connection speed:
- How close your house is to the exchange or roadside cabinet
- Your internal house connection and telephone wiring
- The capability of your modem
- The type of phone line and its condition
Factors causing short-term variations in speed:
- The number of people viewing a website at the same time as you
- How much data other people are currently sending and receiving
- The number of broadband customers in your area
- How your software operates
- How fast the website you're visiting can provide data
- If you have selected the reduced speed option when you've exceeded you data allowance