Call Diversion and Remote Divert

What is it

Call Diversion lets you divert your calls to wherever you choose - another phone, a pager, mobile phone or messaging service. If you're out and about a lot, Remote Divert is a handy option. It allows you to manage your Call Diversion from almost anywhere making it easy to keep in touch with your customers, suppliers and family while you're on the go.

How does it work?

It's quick and easy to use - turn diversions on or off by pressing a few buttons on your phone. You can programme up to nine diversion numbers so you can divert to them anytime by pressing a 3-digit code.

Choose one of three options when requesting Call Diversion

Immediate - all calls go straight through to the selected diversion number
No answer - your phone will ring for approx 10 seconds before a recorded message advises the caller they're going to be diverted
Busy - diverts to the selected number when you are already on the line

You can also have a combination or all three services - with Simultaneous Call Diversion. To select Simultaneous Call Diversion simply call us on 126.

By adding Remote Divert for your business to Immediate, No Answer or Busy, you can activate your Call Diversion options from another phone. Ensure calls are answered after hours or at weekends - divert your calls to a mobile phone. No additional equipment is needed.

Tips

Make sure customers are never left waiting - as a back-up, divert unanswered calls to your mobile phone. Set up diversions if you have other business locations so customers always get service
Wherever you divert your calls to, ensure the person answering knows where the calls are being diverted from, so they can answer appropriately
Pre-programme up to nine diversion numbers into your telephone memory to activate your diversion quickly

Things you should know

Call Diversion requires a touchtone phone and is available in most areas. You pay for the cost of diverting each call.

You can use Call Diversion if No Answer and Diversion Busy at the same time. However, Call Diversion Immediate will override these two options.
Call Diversion Immediate overrides the Call Minder Service.

Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period. (There will be some exceptions). For some existing customers, as separately advised, this requirement applies from 1 January 2004. Where you have agreed to take this Smartphone service for a minimum period, charges for this service will continue to apply until the end of that period.

How much?

Call Diversion
POT Lines (Standard Business Lines) - $3.51 per month (excludes GST).
Centrex Lines - Included as part of package.
Remote Divert - $2.62 per month (excludes GST) Applicable local, national, international and mobile call charges apply.

Calling Charges
Standard Calling charges apply for diverted calls.

BusinessTime customer calling charges:

$0.35c per minute (excludes GST) capped at 50c* and talk for up to one hour
$0.38 per minute (excludes GST) to non Telecom networks

* available on eligible networks and in most areas. 50c Capped Call Diversion is part of our Integrated Business Solutions offers.

Need more information?

We've got a user guide (PDF 23KB) to help you make the most of Call Diversion.

You can ask us a question here, anytime of the day or night.

How do I get it?

For even greater value purchase Call Diversion and Remote Divert as part of a SmartBusiness package.

To order Call Diversion, fill in the area code and phone number you would like this service to work on and click the 'order' button.

Bringing your services back to Telecom

If you don't currently have your business line rental with us, it's easy to bring your services back to Telecom. Just fill in this form or call us on 126 for more information.

Please note that in some cases this service may not be available or is limited due to network constraints and incompatibility with other products and services. If this applies to you, a Customer Service Representative will contact you to discuss an alternative solution.

This page contains PDF documents. Most computers can read these but if yours can't, please download the free Adobe Reader.