0900 Order form help
Description of Service
Please provide a description of what you will use your 0900 service for. For example: "A computer helpdesk providing software support to home users".
Customer Contact Details
Any business or individual running an 0900 number is required to provide contact details to Telecom that Telecom will make available for callers' queries.
Company Name
The name of the company running the 0900 number. If the 0900 number is to be run by an individual person, leave this field blank.
Name of 0900 Service
eg. ABC Helpdesk. This is the name of the service that will be provided to for callers' querying the service.
Preferred activation date
This is the date that you would like your 0900 service to be available for callers to ring. Lead times are 5 days from receiving application and Telecom receiving the recording for your 10-second message.
Preferred 0900 number
This is the preferred number that you would like your callers to ring. If the number is available and your application is approved, Telecom will allocate the 0900 number to your business. Please note that 0900 numbers are formatted 0900 and then five digits (e.g. 0900 XXXXX) and cannot start with a 0, 1 or 2. Telecom does not guarantee that your preferred number will be available for your business.
GST Number
It is the responsibility of 0900 Service Providers to understand their tax obligations. Where a supply is subject to GST, Telecom must be provided with the GST number of the supplier. Telecom then treats the supply as being subject to GST on the Telecom invoice which is sent to the customer. Where a supply is subject to GST, it is up to the 0900 Service Provider to comply with its GST obligations and Telecom passes the payment (less Telecom charges and GST on Telecom charges) from the customer to the 0900 Service Provider. Telecom does not file GST returns with the Inland Revenue Department on behalf of 0900 Service Providers
Charge to callers
The maximum that can be earned from any one call is $88.88 plus GST ($100 including GST). Telecom's charge per minute continues for the entire length of the call.
Per minute charging
Per minute charging will charge your caller the per minute rate you specify, up to a maximum of $88.88 plus GST. The charge can be $0.00 to $8.88 plus GST per minute.
Flat rate charging
Flat rate charging will charge your caller one charge for the entire call at the rate that you set. The charge can be $0.00 to $88.88 plus GST per call.
Differentiated per minute
Differentiated per minute charging allows you to specify the per minute rate that you wish to charge for the first period (in blocks of 60 seconds) of the call, and then charge a different rate per minute for the rest of the call. For example $0 for the first 60 seconds of the call, then $5 + GST per minute for the rest of the call.
Differentiated flagfall charging
Differentiated flagfall charging allows you to specify the "flat" rate that you wish to charge for the first period (in blocks of 60 seconds) of the call, and then charge a different rate per minute for the rest of the call. For example $15 + GST for the first 600 seconds of the call, then $5 + GST per minute for the rest of the call.
Connection Information
0900 numbers cannot be connected to cellphones, Message manager or International numbers. However, 0900 numbers can be connected to Customerlink which can redirect the calls to an international or cellular number. Normal local, national, international and cellular call charges apply to the redirected portion of the call.
Audiotext
Audiotext is Telecom's recorded message system for 0900. Audiotext allows you to record a message for your callers to hear, and allows callers to leave a message for you to retrieve.
View more information about Audiotext.
Single Level Announcement
Single Level Announcement allows Service Providers to record a message up to 15 minutes in length for callers to listen to.
Single Level Reply
Single Level Reply allows Service Providers to record a message up to 15 minutes in length for callers to listen to. Callers can leave a 2 minute reply at the end of the message. One mailbox can hold up to 1500 replies.
Multi-Level Mailbox
Multi Level is a combination of one or more menu, announcement and reply nodes to create a multi level service. Telecom will contact you to discuss your requirements should you select this option.
