Questions about faults
Firstly unplug all your own equipment from the Telecom line and then plug in only a Telecom telephone. If you experience no problems with a test call, your own equipment is probably faulty. Otherwise, call 125 to report the fault.
Refer to understanding your bill for more information about your account. Call 126 for telephone accounts or 0800 651 000 (or *123 from your mobile phone) for mobile accounts and speak to a Business Sales and Service Representative. The Business Restoration Service is unable to assist with your account enquiries.
Check handsets on any extension telephones are hung up and, if available, try another telephone in the socket. If this does not restore dial tone or a Telecom rental telephone is proved faulty, call 125 to report the fault.
Check out our Cellular Secretary and Executive Secretary user guides for information on using these handy services.
As a general rule, if a fault affects only one or a limited number of individual extensions, call your PABX maintainer. However, if the fault is impacting all or random extensions call 125 to report the fault.
Call 0800 000 000 and follow the prompts to carry out your own test. You can not test lines for numbers on other local networks.