Ways to pay your bill

Pay whichever way works for you

These are the ways you can pay your phone bill:

Direct Debit

Pay your phone bill automatically from your bank account on the due date. It's easy and convenient.

See our Pay by Direct Debit page for more information.

Telephone banking

You can pay your bill from any touchtone phone with telephone banking. Just call your bank and set up Telecom as one of your bill payees.

Internet banking

Consider paying your phone bill online using Internet banking. Ask your bank if this service is available and how to register to use it.

Post

Simply post the payment slip and your cheque in the reusable envelope provided.

Paying by credit or charge card

You can use one of the credit or charge cards listed below to pay your bill by calling 0800 000 000, entering 7631 and following the instructions.

From 1 November 2006 using this option for one-off payments of Telecom accounts will incur a fee referred to as a convenience fee which is charged by each credit or charge card processing service provider and will appear as a separate transaction on your credit or charge card statement.

This Convenience Fee will be a percentage of the total amount paid and differ depending on the card you use:

Fee Structure:
Visa and MasterCard - 3%
American Express - 2%
Diners Club - 2%

Telecom will not receive any part of this additional fee, but will advise you the fee will apply at the time of each one-off payment.

Please note the fee does not apply to pre-loaded credit or charge card payments that occur monthly. To set this up please download an "authority to debit card" form and complete or ask us to post one to you.

Alternatively if you are a managed customer please call our Managed Customer Centre on 0800 103 104, option 2.

Controlling your costs

We've put together some advice and information to help businesses manage their telecommunications costs.

Changing your bill cycle

Fill in this form to change your bill cycle.

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