Your account information by phone

Telecom Service Express - 0800 000 000

Got a question? Just help yourself. Just call one quick number -
0800 000 000, and you've got quick access to:

• Your account information including balances and unbilled calls
• Your mobile included minutes balance
• Tutorials on smartphone services such as Call Minder and Call Waiting
• A wide range of other information about Telecom's products and services

A PIN or not?

The first time you use Telecom Service Express you'll be given the choice of whether you want a PIN or not when calling from home. If you choose to opt-out of having a PIN, anyone calling from your home phone can access your account information, however, calls from any phone not on your account still require PIN verification.

Go direct with Quick Codes

We've introduced Quick Codes so you can find the specific information you're after, even faster. And if you'd prefer to be guided through, the voice prompts remain. Using Quick Codes to go directly to the information couldn't be simpler. For example, to get your outstanding account balance, dial 0800 000 000, then key in 7602. It's that easy.