Setting up instructions

Audio Conferencing

You don't need any additional equipment to use Telecom Audio Conferencing - and help is always there, just by pressing *0 on your phone's keypad.

To set up a conference

• Arrange a PIN by calling 08 30 30 or 0800 65 65 77
• Send an agenda to participants to let them know
• The date and time of the Audio Conference
• Their access number: 08 30 32 (for Meet Me) or 08 30 33 (for Meet Me Collect)
• Their PIN

To join an Audio Conference at the set time

• Dial 08 30 32 (for Meet Me) or 08 30 33 (for Meet Me Collect)
• Wait for the voice prompt
• Enter your PIN then #
• Each participant is announced as they join or leave the Audio Conference. Alternatively, the convenor can set up a tone to announce arrivals and departures

Enhanced services

• Operator-Assisted Audio Conference
• Preset Audio Conference
• International Freephone Service
• Encore and CD Recording

To set up an Operator-Assisted Audio Conference

• Dial 0800 65 65 77, 08 30 30 or complete an order form
• Supply the name, area code and phone number of each participant, and the date and time of the call
• The operator will ring you at the set time and add each participant one by one

To set up a Preset Audio Conference

• Dial 0800 65 65 77 for the Telecom Audio Conferencing operator
• Provide your phone number, name and company information/address
• Supply each participant's area code and direct dial telephone number

To start the Preset Audio Conference

• Dial 08 30 31
• Wait for the voice prompt
• Enter your PIN then #
• All participants will be automatically and simultaneously called

To add new participants

• Press *1 to exit the conference
• Dial the phone number of the person required
• When they answer, press *1 to connect them (if their line is engaged, press *2 to disconnect them)
• To return to the Audio Conference, press *1

To join international participants to an Audio Conference from overseas. Choose from three options:

To use International Operator Assisted:

• At Conference time, dial 083030 to reach the Telecom Audio Conference Operator
• Give the operator the contact details of the international party and the conference details
• The international party will be contacted and joined to your conference.

To use International Freephone:

• Dial the relevant access number for the country you are in
• Wait for the voice prompt
• Enter your PIN then #.

International call costs and audio conferencing charges will be billed directly to the conference convenor based on destination of the overseas participant and time of the call.

To use International Meet Me Collect to dial directly into the conference:

• Dial the country's international access code then 64 83 083033
• Wait for the voice prompt
• Enter your PIN then #.

Example for Australia, dial 0011 64 83 083033

To record conferences*, you can choose from one of two options-record to CD or record to Encore server

To have a conference recorded to CD or Encore digital:
• Contact the Audio Conferencing operator on 083030 or 0800 65 65 77 at least 10 minutes prior to the conference start and request the conference to be recorded.
• Notify the operator to whether you want a recording to CD or Encore
• Confirm salutation or conference identifying script.

Alternatively, if you are in a conference and determine that a recording of the conference is desirable, you can press *0 on your telephone keypad to access the operator to have the conference recorded.

Two hours after the end of the conference, the Encore recording will be available for access with the Encore Replay Number (ERN) supplied to you by the operator. At that point, you or whomever you authorise by providing the ERN can dial 083036 or international +64 83 083036.

CD's will be mailed immediately after the conference to the PIN owner's address and received within approximately 2-3 days.

When listening to the Encore recording there is the opportunity increase productivity and experience through the use of Encore's IVR Commands:

*Please refer to the Encore Terms and Conditions prior to recording a conference.

In Conference Commands

Check out some key commands options or to see the full command options available, take a look at the User Guide.

Need more information?

You can ask us your question anytime of the day or night. If we can't answer it online, then just send us an e-mail. Or call us 0800 158 666.

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