In Conference Commands
Telecom Audio Conferencing provides in conference commands to improve the quality and security of your conference. The commands available to you depend on the features you elect to use when setting up for conference, specifically Participant Name Record and Guest PIN.
The following menus outline the In Conference Commands based on the features selected for use.
Basic Menu
If the Convenor and the participants are using neither the Participant Name Record function nor a Guest PIN, they can do the following:
| Basic Command Menu | Key Sequence |
|---|---|
| Operator Assistance | *0 |
| Mute/Un-mute Self | *6 (toggle) |
| Mute Participant Group (convenor only) | 759# |
| Un-Mute Participant Group (convenor only) | 957# |
| Lock (and unlock) Conference (convenor only) | *7 (toggle) |
Note that if you are using a single (Host) PIN, then the Convenor and all Participants can use the entire Menu whereas with a Guest PIN, certain functions are available only to the Convenor.
Participant Name Record Enabled Menus
The following menus are only available for those who have activated Participant Name Record and are designed to add extra control for the Convenor and security for the conference. This should be used in conjunction with a Guest PIN to maximise the control and security benefits.
| Convenor/Host PIN Command Menu | Key Sequence |
|---|---|
| Enter Convenor IVR Menu (see details of accompanying Convenor IVR Menu) | *0 |
| Mute/Un-mute Self | *6 (toggle) |
| Mute Participant Group | 759# |
| Un-Mute Participant Group | 957# |
| Lock (and unlock) Conference | *7 (toggle) |
| Guest PIN Command Menu | Key Sequence |
|---|---|
| Operator Assistance | *0 |
| Mute/Un-mute Self | *6 (toggle) |
Convenor IVR Menu
This is activated when the Convenor has entered *0 in the Main Level. It provides additional functionality for the conference.
| Commands | Key Sequence |
|---|---|
| Operator Assistance | *0 |
| Conference Roll Call | *2 |
| Lock (and unlock) Conference | *3 |
| Convenor Disconnect | *4 |
| Participant Name Record Entrance and Exit Announcements | *5 |
| Activate the Participant Management Menu | *6 |
| Exit Chair IVR Menu and rejoin the conference | *9 |
Note that if you are using Participant Name Record and a single (Host) PIN, then the Convenor and all Participants can access the Host PIN Menu and Convenor IVR Menu.
Participant Management Menu
Accessed by the Convenor through the Convenor IVR Menu, the commands provide the ability to manage and/or converse with individual participants independent of the conference.
| Commands | Key Sequence |
|---|---|
| Play Previous Party's Name | *1 |
| Play Current Party's Name | *2 |
| Play Next Party's Name | *3 |
| Call the Current Party | *4 (*1 to return the current party to the conference or *4 again to disconnect the party) |
| Disconnect Current Party | *5 |
| Convenor Only Party Count | *6 |
| Convenor Only Roll Call | *7 |
| Exit the Menu and Return to the Main Menu | *8 |
| Exit the Menu and Rejoin Conference | *9 |
Encore Replay Menu
Accessed by calling the Encore access number (083036) and entering the Encore Replay number provided to and by the conference convenor.
|
Commands
|
Key Sequence
|
| Skip Forward | 3 |
| Skip back | 7 |
| Decrease volume | 4 |
| Increase volume | 6 |
