Answer and Message Services
In today's automated business environment, a personal touch goes a long way. Telecom's award-winning Answer and Message Service provides an ideal method of keeping control of your business calls - particularly during busy periods. We offer a 24/7 customer-friendly answering, messaging and reception service that can be tailored to meet your unique business needs. With AMS, you can trust your customers are being warmly greeted at your front door.
AMS enables you to:
- Have your calls answered in your company's name - either from your main or 0800 number. Your callers will never know they have not reached your work premises
- Receive a message - to your fax, email, pager or mobile - immediately letting you know who has called, when and what the message was
- Deliver a message quickly to a specific caller - such as letting a colleague know you're running late for a meeting
- Transfer calls to another number - allowing you to assign clients' calls to a business partner or colleague's Telecom mobile or work line while you're unavailable. That way, your customers get the rapid response they need
- Be reminded of daily appointments, birthdays or wake-up calls through convenient reminder messages we send straight to you
- Keep track of your messages. We number the messages sequentially so if you miss one, or accidentally delete a message, you can call our Help Desk on 0800 674 268 to resend the message
- Rest easy knowing that your customers' calls are taken care of - wherever you are
AMS allows you greater freedom and control of your business calls even during the busiest office hours. Let us do the talking for you.
How it Works
We can answer either as your front desk or for specific business areas - your calls will be treated according to whether they're sales, actions or support related. It's like we're right inside your business premises.
Because we offer a 24/7 after-hours service, you'll never miss those important calls even if you've gone home for the day. We'll let you know about any urgent calls by sending a text message to your Telecom mobile, while any less important messages will be emailed for action the following day.
We can take care of any overflow calls if you find you don't have the people to manage peak times. We can either take over as one of your trained operators, or if you prefer, just email messages direct to you for your staff to handle - or something in between.
To help you meet 24/7 Service Level Agreements (SLA's), we'll contact you when your customers need help. Our automated system will ensure that urgent jobs are escalated within agreed timeframes.
If you're finding most of your callers are asking the same questions, an information line is an ideal way to free up your staff for other duties. We can take care of your customer queries for you.
If you find you're missing orders because all your customers call at the same time of the day or when you're busy, let us take customers' orders for you. We'll then pass the orders onto you through your preferred message system.
If you're designing an advertising campaign, we'll work with you to develop a solution that best supports your business.
Is business continuity paramount for your business? If so, we are able to provide a Disaster Recovery Solution in the event of phone or system failure. Your customer's calls will continue to be answered while you concentrate on getting the problem fixed.
We're here to help
For more information about AMS, including terms, conditions and charges:
- Phone us on 0800 674268
- email us at ams@telecom.co.nz
- Speak to your Telecom Account Manager
