Free delivery and returns policy

Free Delivery

When you purchase your new or upgraded Telecom mobile online, enjoy the convenience of paying for your new mobile on your next Telecom bill (or by credit card) and free delivery (within New Zealand) to your door.

You can expect delivery of your new mobile within 3-4 business days from date of purchase subject to stock availability.

Returns

If after you receive your new mobile you change your mind and wish to cancel the agreement to purchase, you may do so within 7 days of the date on the packing slip you receive with your new mobile.

What to do

• Keep the packing slip as you must return this with the mobile as proof of purchase for warranty purposes.
• Call us on 0800 800 163 to cancel your agreement within 7 days of the date on the packing skip and then we can arrange for a courier bag to be sent to collect the mobile. Refer to the letter you received with your new mobile.
• Return the mobile within 7 days of receiving the return courier bag if:
  • the packaging is undamaged (still in original condition)
  • the phone has not been used and/or
  • the battery has not been charged