Market disclosure and communications policies

Telecom's Market Disclosure Policy governs communications with shareholders and other stakeholders. Telecom is committed to providing comprehensive continuous disclosure to shareholders and other stakeholders, and complying with the listing rules of the stock exchanges on which Telecom is listed.

Telecom requires certain senior people (the CEO, CFO, group general counsel & company secretary and the general manager capital markets) and, in some cases, the chairman, to discuss whether information is material prior to its release.

Telecom has appointed a disclosure officer (currently the general manager capital markets) who, together with the group general counsel & company secretary, is responsible for ensuring that all material information is lodged, as soon as practicable, simultaneously with the NZX and ASX.

The disclosure officer ensures that such information is published on Telecom's website where appropriate, with further dissemination through broadcast emails to news agencies and other market commentators. Disclosure practices are monitored by the disclosure officer.

Telecom has also appointed certain executives as authorised spokespeople who are required to ensure that all proposed public comments contain information already in the public domain or information which is not materially price sensitive. Management is responsible for ensuring compliance with the policy.

Telecom's website, contains media releases, quarterly financial information, current and past annual reports, dividend histories, notices of meeting, a list of shareholders' frequently asked questions and other information about the Company.

Telecom shareholders can contact the board directly using the dedicated email address: telecomboard@telecom.co.nz.

Telecom webcasts its investor and analyst briefings over its website where appropriate.

Full participation of shareholders at the annual meeting is encouraged. Shareholders may electronically appoint and direct a proxy to vote on their behalf at the annual meeting, by lodging their proxy form online at www.investorvote.co.nz/telecom. Telecom will be webcasting its 2012 annual meeting live. Shareholders will be given the opportunity to ask questions of the chairman, directors and auditors during the meeting. The webcast will be archived on the Telecom website after the meeting along with a copy of the minutes of the meeting.