Keen to start your career at Telecom?
Here's a rundown on what to expect in the process itself, the different steps, timeframes and a few tips and tricks to help make your journey a successful one.Telecom is a place full of amazing career opportunities, and as part of our people promise we empower our people to fulfil their aspirations. Equally we want to ensure your experience when applying for a position with us is a positive one. So we're committed to ensuring you receive timely communication, regular progress updates on next steps and timely/quality feedback at every stage of your journey.
First things first you will either need to apply online for an advertised position or register with us in order to find out about future opportunities through our job alerts. Either way you will need to follow the steps in the online application process and create a personalised profile. Click the 'Apply Online' link at the bottom of the advertised position to create or update your profile. To ensure the recruitment process is well-managed, all Telecom openings are advertised online - and this is the best way to apply. Your CV is very important it makes up a big part of our first impression of you and your first chance to sell yourself. You'll need to tailor your CV to ensure it highlights the skills and experience you've gained throughout your career to date, with emphasis on your key achievements and make sure it demonstrates why you'd be an excellent fit for Telecom.
Our recruitment process goes something like this; and if you are unsuccessful at any stage we will be sure to let you know as soon as possible.
Recruitment process
1. We've got your application
When you have successfully submitted an application, you'll receive an email letting you know that your application has arrived with us.
We recommend you only apply for targeted positions for which you have suitable skills and experience - applying for multiple positions can damage your credibility. If you have some great skills for our business we'llalways endeavour to consider you for other current openings within Telecom if you don't have the skills and experience we require for the position for which you have applied however if you are unsuccessful, please ensure you do keep an eye out on our careers site for other suitable roles.
As we often receive a large number of applications for any given position, you may not hear from us again until one or two weeks after we receive your application. If, after applying for a position, you have not heard from us within two weeks you are more than welcome to email us on recruitment@telecom.co.nz.
2. We're looking at your application
We'll evaluate all suitable applications which includes your answers to your pre screening questions and/or your CV and any other information that you have provided to ensure you have the skills and experience required to do the job you are applying for. We may contact you to see if there are any issues with remuneration, timing etc.3. Possible phone screening and testing
Typically one of our consultants will ring you to find out more information and dive into more detail, around your skills, experience to date, achievements as well as other stuff like your motivations and aspirations. At the same time this is an opportunity for you to find out more about the role, team, and business unit and make sure you present yourself in your best light. All our call centre candidates are put through role specific testing as part of their selection process.4. The hiring manager is reviewing
Our Hiring Managers are professionals and know the intricacies of what will make someone successful in their role; they will review your application fairly and consistently. Once they have reviewed all applications they will then pass on their feedback ensuring it's honest, objective and constructive as part of their commitment to you.5. Time for an interview
We'll be in touch with you to arrange an interview or interviews so we can get to know you better - and so you can get to know us! Check out our Interview Tips for information on our approach to interviewing and how you can create a best first impression when we meet you.6. We're checking your references and background checks
If you're short-listed for a position, you'll be required to provide at least two referees for us to contact. These referees must ideally be people you have reported to in prior positions - or at least people who have working knowledge of your abilities and experience. This allows us to understand how you have performed in previous positions and assess your suitability for the position you've applied for.We may also perform other forms of pre-employment checks like criminal checks andcredit checks depending on the level and type of position you are applying for.
Right across our business and specifically in our retail stores and contact centres (due to the accessibility of our customers' details) we have a high dependency on trust - our people are trustworthy and reliable. Subsequently we will often with your permission run criminal history checks, and any convictions are assessed on the severity of the offence and relevance to the position being applied for.
This is also the time where we may run additional testing like psychometric assessments to ensure a candidate has the competencies we require for that specific role.
