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Emergency Calls


The number to call in an emergency is 111. This is a free service provided by Telecom for New Zealanders in times of genuine need.

If you call this number the operator will ask you whether you require the Police, Fire or Ambulance service. Please tell the operator which service you require and they will put you through to the appropriate service.

Please note, Telecom mobile phones not active on our network will not be able to call 111.

False 111 call charge

False 111 calls are those not sent on to the Police, Fire and Ambulance services because they are not emergency related.

False 111 call charges $6.13 per false 111 call
How is the $6.13 charge applied? The charge applies to Telecom residential and business landline customers and applies after the first false call in a month.
Why is there a charge? The charge has been introduced to discourage false 111 calls, which put unnecessary pressure on 111 operators and, potentially, lives at risk.

Here's some tips on how to reduce false 111 calls.

From your home phone From your business phone From mobile phones
Teach your children the proper use of 111 Advise staff to wait for an outside line before further dialling. Repeatedly dialling '1' for an outside line can result in an inadvertent call to the 111 emergency service. Use your keyguard to avoid accidental speed-dial calls. If you're not sure how to activate your mobile's keyguard, refer to your user guide or contact your mobile phone dealer.
Disconnect telephone extensions where children aren't supervised. If a faulty PABX is dialling 111 repeatedly, contact your service provider.  
  If a faulty alarm is triggering false calls, contact your alarm specialist.