Caller Display

Know who's calling before you answer

Caller Display shows you the phone number of the person calling. Use it to manage your incoming calls and improve customer service. You can tailor your greeting or get the information you need before you answer.

Achieve faster, more efficient call handling by linking Caller Display with your computer database. Caller Display automatically matches the caller's number against your database, so their details are displayed on a computer screen as the call comes in.

Analyse your market using the information you collect with Caller Display. You can, for example, check calling patterns by region or time of day.

How Caller Display works

Choose one of three types of Caller Display connections:

A Caller Display compatible telephone
A separate display unit attached to your existing phone. These run on batteries and have to be connected to a telephone jackpoint. Some units also need to run off a mains power supply
Integrate Caller Display with your computer system. You will need the appropriate software and modem

When a call comes through, check your Caller Display screen to see the caller's phone number. If you're not ready or can't take a call, let it divert to Call Minder or Message Manager, so callers can leave a voice recorded message.

How much?

The cost of Caller Display is $0.01 per call displayed. In addition to this, all line types, except ISDN PRA, carry a minimum monthly charge of $6.18, or in the case of some geographical locations, BRA ISDN will be charged at a flat monthly fee of $16 per BRA. ie, No $0.01 per call applies.

Compact 25 Adjunct Unit $35.51 plus $3.11 postage and packaging one off charge.

Prices exclude GST.

Things you should know

Caller Display is not available in all areas and the phone number will not be displayed if your caller:

dials a code which blocks Caller Display from recognising their number
calls from outside New Zealand
calls from some older exchanges or non-Telecom networks, a payphone or some mobile phones

Privacy

Businesses using Caller Display must comply with the Privacy Act. If you intend collecting and using Caller Display information, you must do so in accordance with the Act and any code. Please seek legal advice if you are unsure of your obligations under the Act.

Protecting our customers' privacy is important to us. You must agree to our Caller Display Agreement for Business Customers before we connect the service.

Need more information?

We've got a user guide (PDF 20KB) to help you make the most of Caller Display.

You can ask us a question here, anytime of the day or night.

How do I get it?

To order Caller Display, fill in the area code and phone number you would like this service to work on and click the 'order' button.

Please note, that in some cases this service may not be available or is limited due to area network constraints and incompatibility with other products and services. If this applies to you, a Customer Service Representative will contact you to discuss an alternative solution.

Bringing your services back to Telecom

If you don't currently have your business line rental with us, it's easy to bring your services back to Telecom. Just fill in this form or call us on 126 for more information.

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