Call Waiting

Delivers the flexibility to answer an important call even when you're already on the phone.

When you're on the phone to one caller, it can be useful to know when someone else is trying to get through.

How Call Waiting works

When you are on a call, four beeps will tell you someone else is trying to get through. You can:

Finish the call you're on and hang up - the phone will ring with the second call
Switch between the calls by pressing the 'recall' button. (Ask the original caller if it's okay to put them on hold and check the other call)
Ignore the beeps and the second caller will assume there is no reply

All you need to get Call Waiting is a touchtone phone.

If you combine Call Waiting with Call Minder, callers will be put through to your recorded message.

Use your Call Minder greeting to explain you might already be on a call and not necessarily away from the phone.

FaxAbility is probably a better option for you if your phone and fax operate on the same line, or if you use the phone line to receive data calls via a modem.

How much?

$3.51 per month (excluding GST).

Things you should know

Call Waiting requires a touchtone phone and is available in most areas. Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period. (There will be some exceptions). For some existing customers, as separately advised, this requirement applies from 1 January 2004. Where you have agreed to take this Smartphone service for a minimum period, charges for this service will continue to apply until the end of that period.

Need more information?

We've got a user guide (PDF 21KB) to help you make the most of Call Waiting.

You can ask us a question here, anytime of the day or night.

How to get it

For even greater value purchase Call Waiting as part of a SmartBusiness package.

To purchase Call Waiting please complete this online form. Please note, that in some cases this service may not be available or is limited due to area network constraints and incompatibility with other products and services. If this applies to you, a Customer Service Representative will contact you to discuss an alternative solution.

Bringing your services back to Telecom

If you don't currently have your business line rental with us, it's easy to bring your services back to Telecom. Just fill in this form or call us on 126 for more information.

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