Customerlink

What is it ?

Customerlink automatically directs calls from one landline number to another number of your choice.

How much does it cost?

$23.00 a month (including GST).

How does it work?

With Customerlink, your landline can be redirected to

Another landline
Your voice message box
A pager service, or
An alternative local access network provider

Customerlink can be used to divert incoming calls to a mobile phone on a temporary basis (for a maximum period of 12 months), but only in the following situations

There is a fault on your business or residential telephone line and Customerlink Mobile Diversion is the only alternative available to maintain your telephone service
You have applied for the installation of a Telecom telephone line, however we are not in a position to install the line at the present time

We'll set up Customerlink within 24 hours and automatically redirect your calls. Customerlink can divert more than one call at a time, unless the number the call is diverted to is busy.

Things you should know

Normal local, national, international call charges apply to the redirected portion of the call
If you are a Residential customers local calls will be charged at 5.12c per minute peak (7am to 10pm) and 1.11c per minute off peak (10pm to 7am)
Any charges resulting from call redirections are paid by the customer who has Customerlink, not the caller
Telecom requires 30 days notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period
Please note that in some cases this service may not be available or is limited due to network constraints and incompatibility with other products and services
You need to have a Telecom account to order Customerlink online

How do I get it?

You can order Customerlink online by completing this order form.