InfoCall

What is it?

A separate number that can answer up to 200 calls at once with pre-recorded information about your business or products. No extra line is required. Spend less time answering frequently asked questions and more time adding value to your business. Your customers can press '0' at any time while listening to your message to be transferred to personal assistance.

How does it work?

Give your customers an 0800 InfoCall or InfoCall number to access information any time of the day, any day of the week
Update your recording easily and instantly from any touchtone phone
It's flexible - choose to record a three, five or 10 minute message - plenty of time for all the information your customers need
It's convenient - callers can press '0' to be transferred to personal assistance
It's secure - use your assigned InfoCall PIN to record your message
It's easy to set up - no special equipment or extra phone line is required

Who pays for the call?

There are two options available.

InfoCall Direct

Callers dial the InfoCall number (0832XXXX) and hear a brief message advising them that they will be charged for the call and to check with the bill payer first before hearing the InfoCall message.

0800 InfoCall

Callers dial a toll-free number which is answered by an InfoCall mailbox. The owner of the 0800 InfoCall mailbox will be billed for the call.¹

How much?

Installation - $31.11

Monthly rental

3 minute message	$35.00
5 minute message	$37.50
10 minute message	$40.00

Accessing InfoCall to record messages (dial 083212) from:

standard touchtone phone	Free
mobile phone	Applicable airtime rates
an international number	Applicable international rates

Customer calling your InfoCall Direct number (08322XXXX) from:

standard touchtone phone	$0.11 per minute
mobile phone	Applicable airtime rates
an international number	Applicable international rates

Customers calling your 0800 InfoCall from:

The minimum monthly usage charge is $35.00.

standard phone	$0.35 per minute²
mobile phone	$0.55 per minute²
payphone	$0.35 per minute³

Transfer to Personal Assistance Charges

The owner of the InfoCall number pays for the transfer charges.⁴ Transfer charges are based on the distance between the caller and the number they have been transferred to.

transfer to phone	applicable standard local or national rate⁴
transfer to mobile phone	applicable standard mobile rate⁴
transfer to pager	$0.17 per call
transfer to Minicall	$0.17 per call
transfer of a call originating from a mobile to a local or national number	$0.20 per minute

All prices exclude GST.

Need more information?

We've got a user guide to help you make the most of InfoCall.

You can ask us your question anytime of the day or night. If we can't answer it online, then just send us an email.

Important to know

¹ Customers must only access an 0800 InfoCall mailbox via the associated toll-free number.

² Unless a customer-specific callplan has been loaded, in which case pricing will be determined by the rate per call type.

³ A Payphone Access Surcharge of 21.33 cents (excluding GST) per minute will be charged in addition to the normal call charge.

⁴ Standard pricing depends on whether the account is enrolled in either 'Business Traditional SB007' or 'Business Standard SB000' rates (please refer to Telecom list of charges 'Telephone - Call Tariffs' or speak to your Client Manager). Charging for the InfoCall mailbox will continue until the call is disconnected including the time the caller has spent on Transfer to Personal Assistance. Transfer to Personal Assistance charges are billed to the InfoCall 08322XXXX number.

How can I get it?

You can order InfoCall online by completing this order form.

Please note that in some cases this service may not be available or is limited due to network constraints and incompatibility with other products and services. If this applies to you, a Customer Service Representative will contact you to discuss an alternative solution.