InfoAnswer
What is it?
InfoAnswer gives your customers detailed pre-recorded information when you can't talk to them. Set InfoAnswer to take all your calls or choose how long to wait before InfoAnswer switches in so you've got time to personally answer calls if you want. Ideal service for managing high volume general inquiries or for managing a special campaign or offer.
How does it work?
- If you receive a large number of routine inquiries from customers - like your business hours, services or schedule times - record an InfoAnswer message and give your customers accurate, consistent information
- Save time - InfoAnswer answers calls when you can't
- It's secure - use your assigned InfoProvider number to access InfoAnswer and record your message (up to 10 minutes)
- Use the personal assistance feature and callers just press 0 to be transferred to a person
- Update your message or turn InfoAnswer on and off whenever you want from any touchtone phone - update daily schedules or timetables easily
- Don't make customers wait for basic information - set how many rings (between 0 and 9) before InfoAnswer responds
- Provide good customer service - set up personal assistance so callers can press 0 to be transferred to a person if they need more help
- It's easy to set up - no special equipment is required
Hot tips
- Moved address? Make sure customers can always find you. Set up Customerlink to automatically divert customers to your new number - record a message using InfoAnswer to give customers your new contact information
- Keep track of frequently asked questions so you can include the answers in your InfoAnswer recording
- Change your InfoAnswer message for free from any standard touchtone phone in New Zealand (excludes payphones or mobile phones where normal charges apply)
- Answer basic questions 24 hours a day
How much?
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Installation
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$31.11
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Monthly Rental Charge
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$13.29
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Call Charges to InfoAnswer
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| From A standard phone
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no charge
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From a mobile phone
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applicable mobile phone rates
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From Overseas
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applicable international rates
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| Transfer to Personal Assistance Charges
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Transfer to phone
(based on distance between caller and transfer number)
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applicable call rate
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Transfer to mobile phone
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applicable mobile rate
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Transfer to pager
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$0.88 per minute
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Transfer to minicall
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$0.17 per call
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Calls from a mobile phone transferred to a local or national number
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$0.17 per call
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Calls from a mobile phone transferred to another mobile
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applicable mobile rate
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Need more information?
We've got a user guide to help you make the most of InfoAnswer.
If you would like to find out more about InfoAnswer, simply call your account manager, call us free on 126 or you can ask us your question anytime of the day or night. If we can't answer it online, then just send us an e-mail.
