Telecom terms and conditions form part of our Agreement with you. They detail things like the circumstances in which services could be suspended or restricted, the altering of terms, use of personal information, and limitations or exclusions of liability, and explain what we can do for you.

Terms and Conditions for all Small business customers, or Medium-sized and Corporate customers that signed a Telecom Business Agreement before 1 July 2005, or who have not signed a Telecom Business Agreement

You can read our Terms and Conditions online:

Terms and Conditions.

Alternatively you can call 126.

We have standard service definitions for each service we provide. Some services also have specific service levels and additional terms such as disclaimers or exclusions of liability. These service definitions, service levels and terms form part of our Agreement and describe our obligations to you, including situations where our obligations are limited or do not apply.

Terms and Conditions for Medium-sized and Corporate customers that signed a Telecom Business Agreement after 1 July 2005

You can read our Terms and Conditions online. Please speak to your Account Manager for login details.

We have standard product specifications for each service we provide. Some services also have specific service targets and additional terms such as disclaimers or exclusions of liability. These product specifications and terms form part of our Agreement and describe our obligations to you, including situations where our obligations are limited or do not apply.