What does the security suite cost?

The Telecom Security Suite is FREE for your first licence.

Eligible Telecom Internet customers will get a FREE copy of Telecom Security Suite (usually worth $7.95 a month) and free upgrades for as long as they're an eligible Telecom Internet account holder. Additional licences are also available for $7.95 per licence per month. Each computer or laptop requires an individual software licence, but an eligible Telecom Internet account holder can purchase up to 5 licences on their account.

How will I be charged?

Once you have subscribed to the Telecom Security Suite, the monthly subscription charge will appear on your Telecom account as a miscellaneous charge under the Xtra section of your Telecom bill. The Telecom Security Suite is charged one month in advance. A one off pro-rata charge will appear on your first account for the period between when you subscribed to the new service and the end of your monthly billing cycle with Xtra.

You may cancel your subscription to the Telecom Security Suite through the 'Maintain Suite' function on www.telecom.co.nz/security. If you cancel your subscription part way through a billing cycle that month's subscription charge will remain payable, unless we choose to waive part of this charge.

What Terms Apply?

The Telecom Security Suite is described in:

These Telecom Security Suite Terms (describing any service limitations and what charges may apply).

The Telecom Security Suite product pages (describing the service).

The questions and answers about Telecom Security Suite pages (describing the service).

Together these Web pages make up the "Service Description" for Telecom Security Suite. Your use of the Telecom Security Suite is subject to these and to the Xtra Customer Terms, the Xtra Service Terms and the McAfee End User Licence Agreement.

Things you should know

The Telecom Security Suite is only available to the following customers with an Xtra email account:

• Telecom Broadband customers
• Telecom Dial-Up customers
• Mobile Broadband customers on a plan with 200MB of data per month or greater

The Telecom Security Suite is designed primarily for home users and small or home businesses. You will need a separate licence for each computer, laptop or device that you want to protect using the Telecom Security Suite. A maximum of 5 licences are available per eligible Telecom Internet customer.

Not all computers can run the Telecom Security Suite. Please ensure your computer meets the minimum system requirements before subscribing to Telecom Security Suite.

The Telecom Security Suite is available online to download only. The initial file size of Telecom Security Suite is around 50MB to download. If the download fails you will still be charged for the Telecom Security Suite because you have already subscribed to it. Please contact Telecom's customer service team at help@xtra.co.nz or 0800 10 13 00 if you experience any difficulty downloading the Telecom Security Suite.

You must keep the default option of having the updates automatically enabled in the Telecom Security Suite to ensure your computer has the most up to date protection the Security Suite can provide. Remember, all data downloaded, including the initial download and these updates, will have an impact on your internet plan's monthly data or time allowance.

The tools included in the Telecom Security Suite help provide protection from the following Internet Security threats - safeguarding personal data, preventing viruses, stopping unauthorized computer access, and blocking pop-up ads. Telecom does not guarantee or otherwise represent that all Internet Security threats will be detected, prevented and / or removed.

Telecom reserves the right at any time to modify, extend or discontinue, either permanently or temporarily, all or any part of the Telecom Security Suite without notice. Telecom will not be liable to you or any third party for any such modification or discontinuance of the service.

Telecom is unable to provide specific performance guarantees due to the limitations of the technology on which it is based and may be adversely affected by network performance and other operational factors beyond Telecom's control.