Help and Support
Contact Us
Internet
General enquiries
0800 225 598
Faults
0800 225 598
Complaints
123 / 0800 800 123
Mon-Sun 7am-9pmFrom overseas
+64 9 356 8673
Also see Free phone numbersBuy Broadband
0800 003 040
Mon-Fri 7am-9pmSecurity Suite helpdesk
0800 101 300
Or: email us
Mobile
General enquiries
*123 / 0800 800 163
Mon-Sun 7am-9pmFaults / Lost & Stolen
120
Complaints
*123 / 0800 800 163
Mon-Sun 7am-9pmFrom overseas
+64 3 374 0253
Also see Free phone numbersCheck usage
*333
Roaming helpdesk
0800 492 120
+64 3 371 0866
Or: email us
Phone Line
General enquiries
123 / 0800 800 123
Mon-Sun 7am-9pmFaults
120
Complaints
123 / 0800 800 123
Mon-Sun 7am-9pmFrom overseas
+64 3 374 0253
Also see Free phone numbersBilling/Service Express
0800 000 000
Your Telecom Support
0800 240 024
Mon-Sun 7am-9pm
Or: email us
Business
General enquiries
126
Mon-Fri 8am-6pmFaults
125
Complaints
126
Mon-Fri 8am-6pmFrom overseas
+64 3 374 0253
Also see Free phone numbersCable Location
0800 248 344
Mon-Fri 7:30am-5pm
Or: email us
Post or fax us
Accounts Receivable
Accounts Receivable
Telecom NZ Limited
Private Bag 4942
Christchurch 8140
New Zealand
Customer Service
Customer Enquiries
Telecom NZ Limited
PO Box 1473
Christchurch 8140
New Zealand
Make a complaint
Customer Resolutions
Telecom NZ Limited
PO Box 1473
Christchurch 8140
New Zealand- Or use our complaints form
Fax
General enquiries
0800 246 631
Additional services
Find a phone number
- National
018 - International
0172
Calling assistance
- National
010 - International
0170
Hearing impaired
- Enquiries
Text phone 0800 105 554 - Faults
Text phone 0800 661 120
Asian language centre
- 0800 168 168
Mon-Fri 8:30am-6pm Telecom Switchboard
0800 108 010
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