Telecom offers a Global Roaming service, which enables you to make and receive voice calls, send and receive text messages and access packet and WAP data in countries that are included within Telecom's roaming partner alliance.
The roaming services that are available for you are dependant on the Telecom network you have access to, the specific device you own as well as the Telecom plan you are signed up to. For more information on where you can roam and what services you have access to please go to the roaming Pricing and Checklist tool located at telecomroaming.co.nz
Service
- Roaming relies on the use of overseas telecommunications networks which we do not control and therefore we cannot offer any guarantees about the quality of roaming services. Some services, such as video calling, may not be available while roaming. The use by you of overseas telecommunication networks will be subject to the terms and conditions of the relevant overseas network operator. Those terms and conditions will apply in addition to the terms and conditions contained in this agreement
- If you are travelling through the service range of a network not supported by the Telecom New Zealand roaming partner alliance you will only have access to emergency services - e.g. you will not be able to make or receive voice calls/texts, make a data connection or have access to voicemail. If you attempt to access roaming services on a network that is not supported by the Telecom roaming partner alliance you will get an operator notification.
Charges and Zone Based Pricing
- The charges that apply to roaming are in addition to any other charges which apply to your mobile plan
- The charges for roaming may include charges for voice calls and other messages sent and received or for accessing VAS/WAP and Internet services. The charges for Roaming will be determined by Telecom and/or the overseas network operator
- Roaming charges vary by call type and by zone. Note that zones used are non-geographical. Please use the roaming quick check tool at www.telecomroaming.co.nz for further information on zones and pricing
- Charges listed for incoming and outgoing calls while roaming are charged per minute (you pay the full minute rate for each minute or part minute) and are subject to change without notice. Please check www.telecomroaming.co.nz regularly for the most up-to-date charges
- In most cases, roaming charges do not attract NZ G.S.T.
- If your Telecom Mobile monthly plan has included minutes, those minutes can only be used for calls made within New Zealand and cannot be used while roaming
- Telecom reserves the right to change the zone structure and zone pricing from time to time and we will endeavour to give you at least 10 days notice of any change by posting the amendments on our website
- Additional charges may be incurred when calling premium or other special numbers (eg 0900, 0172 etc) while roaming
- Some VAS / WAP services that are free in NZ are charged while roaming
- All WAP services accessed while roaming through the menu will be charged the applicable NZ rates inclusive of NZ GST and will also include an underlying roaming data charge which will be GST exclusive
- Texts sent while roaming should be limited to 160 characters or else they will be split and sent as two texts. If this occurs you will be charged for each text
- Data roaming is charged in 10kb increments and will appear on monthly bills as a per megabyte charge for Postpaid customers or will be deducted on a pay-as-you-go basis from the prepaid balance for Prepaid customers
Billing
- If you are a Telecom Mobile Postpaid customer, all your roaming charges will be billed to your Telecom Mobile account
- If you are a Telecom Mobile Prepaid customer, all your roaming charges will be deducted on a pay-as-you-go basis from your prepaid account balance
- Prepaid and Postpaid customers have different roaming rates
- There can be a delay for billing roaming services because the information must first be provided to Telecom from the overseas network operator. Note that this could take up to 8 weeks in some cases. Any delay in billing does not affect Telecom's right to charge you for your roaming charges, and you agree to pay all charges in full when they are due
- You are liable for all charges billed to your account or deducted from your prepaid balance while roaming. If your phone or Telecom SIM is lost or stolen while overseas, you must advise us immediately. To do so, contact the International Roaming Helpdesk on 0800 492 120 from within New Zealand or on +64 3 371 0866 from overseas. The account holder is responsible for all charges incurred through the use of their phone or SIM up until the time you advise us that it has been stolen or lost.
Promotional offers
- Promotional offers available to Telecom Mobile customers will not apply when using the roaming service unless they are specifically related to roaming.
Telecom SIMs
- Telecom SIMs are valuable pieces of hardware and are linked to your Telecom Mobile account. If your mobile has a Telecom SIM you should treat it like a credit or bank card, and keep it secure at all times. If your Telecom SIM is lost or stolen while overseas you must contact the International Roaming Helpdesk immediately or on +64 3 371 0866 to deactivate your card, otherwise it could be used by others to incur charges.
Roaming data rate cap option for Australia, USA, UK, Hong Kong and Canada
- Roaming data rate cap covers data usage in Australia, US, UK, Canada and Hong Kong.
- In Australia for postpaid you will be charged at $2.50/MB for the first 40MB and the remaining 60MB are free for the rest of the billing month. Any usage over 100MB in a billing month cycle for postpaid is charged at an overage rate of $2.50/MB.
- In Australia for prepaid you will be charged at $4.00/MB for the first 2.5MB and the remaining 7.5MB are free for the rest of the billing month. Any usage over 10MB for a calendar month for prepaid is charged at an overage rate of $2.50/MB.
- In the USA, UK, Hong Kong and Canada for postpaid you will be charged at $8.00/MB for the first 12.5MB and the remaining 87.5MB are free for the rest of the billing month. Any usage over 100MB in a billing month cycle for postpaid is charged at an overage rate of $8.00/MB.
- In the USA, UK, Hong Kong and Canada for prepaid you will be charged at $8.00/MB for the first 1.2MB and the remaining 8.8MB are free for the rest of the billing month. Any usage over 10MB for a calendar month for prepaid is charged at an overage rate of $8.00/MB.
- Roaming data cap covers all types of data - internet, email, WAP, MMS, browsing etc. in Australia, US, UK, Canada and Hong Kong.
- The roaming data cap includes usage on any XT device on all networks in the selected countries.
- Roaming data rate cap is applied to all lines automatically. If you travel to one of the three destinations covered under the roaming data cap and use data, you automatically receive the new pricing.
- • The offer covers usage in one bill cycle (for postpaid 100MB for $100) and one calendar month (for prepaid 10MB for $10). If you use your cap mid way through your bill cycle/calendar month you will be charged your destinations standard per MB rate until the next bill cycle/calendar month begins.
- Billing month cycle's begin and end at your usual time in New Zealand time.
- Telecom will not alert you if you are nearing or have reached your 100/10MB allowance prior to the bill cycle/calendar month ending.
- Standard Roaming terms and conditions apply.