Alert Codes
When you call our 123 service our staff can automatically see details about the number you are calling from. The first thing we see is an "alert code" - a screen with brief but important information we need to know about a customer before we make any changes to their account.
That might be information telling us that the customer receives a particular service that affects their ability to receive other services.
It could also say that the customer is blind and cannot read their account, or that they have a head injury and have difficulty retaining information, so that we know to offer to send out written information if this is appropriate.
If you’d like us to know anything important about you that would help us to meet your needs, then please can contact us and we’ll make sure this information is added to your account.