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For general enquiries
Residential: 123
Business: 126
Mobile: *123

1Telecom records all telephone calls received through our contact centres as part of our commitment to providing the best possible service to our customers. Call recording privacy statement

Or try one of these...

Phone

General enquiries
123 / 0800 800 123
Mon-Sun 7am-9pm

Billing express
0800 000 000

Faults
120

Lost or stolen mobiles
120

From overseas
+64 3 374 0253
Free phone numbers

Billing/Service Express
0800 000 000

Asian languages

Complaints

Phone
Home: 123 / 0800 800123
Business: 126
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Customer Resolutions
Telecom NZ Limited
PO Box 1473
Christchurch 8140, NZ

Calling services

Directory assistance
National: 018

International: 0172
Calling assistance
National: 010

International: 0170

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