To review the terms and conditions for our Mobile Network, please click on the relevant terms that apply to you below:
On 2 April 2013 certain terms and conditions have been retired. On 2 March we notified all our Prepaid, Postpaid mobile customers and our Business customers that from 2 April 2013 the following terms and conditions will apply to their use of our services:
View our retired mobile terms and conditions.
Other Terms and Conditions
These include:
Talk & Text Off Peak, Talk & Text Anytime and Smartphone Plans
Text Boost and Included Texts
Smart One Bill Plan
On the One Bill Plan
Combo Plan
One Rate Prepaid Plan
One Rate Postpaid and One Rate Business Plans
Share Plans
Business Share Plans
Frequently called numbers
TXT Extras
My Favourites Extras
Mobile Data - includes Data plans and Extras (for customers who signed up before 28 October 2009)
Mobile Data - includes Data plans and Extras (for customers signing up from 28 October 2009)
Mobile TV
XT Onebill Plan
Disconnection fees Terms and Conditions
- Schedule of disconnection fees for customers who signed between 28th October 2009 - 31st Jan 2011 (PDF 25KB)
- Schedule of disconnection fees for customers who signed up between 1st February 2011 and 16th April 2012 (PDF 26KB)
- iPhone Schedule of Disconnection Fees for all customers who signed up before 17th April 2012 (PDF 226KB)
- Schedule of disconnection fees for customers who signed up after 17th April 2012 (PDF 83KB)
Offers and Promotions
- Roaming data rate cap option for Australia, US and United Kingdom
- Text Anyone 2500™ terms and conditions
- 50% more included data terms and conditions
- Redeem your free 100MB data pack Terms and Conditions
- Supercharged SIM Christmas Prepaid Value pack offer
- Samsung Galaxy SIII $0 upfront pre-order terms and conditions