Accessibility and special needs assistance

We offer a broad selection of products and services that can help make life easier for customers who have a disability.

General Support

Some of our services are specifically designed for customers who have a disability, whilst others have wider appeal but are especially useful for those with a disability. Find out more

Assistance for Visually Impaired and Blind

If you are visually impaired or blind, we offer some services which may help you to communicate more effectively and overcome some of the daily challenges you face. Find out more

Assistance for the Hearing Impaired and Deaf

We offer some special services for hearing impaired and deaf customers, as well as advice to help the hearing impaired to communicate more effectively. Find out more

Assistance for the Speech Impaired

We want to do all we can to help you make the most of our services and offer some tips here for communication, both with us at Telecom and with others you might want to contact. Find out more

Assistance for Physical Disability

If you have trouble using a telephone book or dialling, we have an easy way to find phone numbers you need and another easy way to get put through. Find out more

Assistance for Intellectual Disability

Check out some information we hope will help you communicate more easily. Find out more

Residential Directory Assistance Exemption - 018

Telecom recognises that some customers who are visually impaired or physically disabled may have difficulty using the telephone book. Telecom offers the opportunity to apply for an exemption from Directory Assistance charges. Not available on Mobile or Business lines.

People with disabilities who meet the criteria can apply for the exemption through their local GP or Disability Support Agency. Download the Directory Assistance form to apply.