Our Privacy Policy

1.  Our Privacy Policy

In this policy

  • "we" or "Telecom" means Telecom New Zealand Limited or any related Telecom Group company providing you with our services
  • "you" means you, the person using our services, or visiting our website
  • "services" means all goods or services we provide and anything else we do for you, including providing you with access to our website

2.  Other policies applying to our services

In addition to our Privacy Policy, our Legal Disclaimer applies to your use of our services. It is important that you are familiar with our Legal Disclaimer. Please read it in conjunction with this policy. It includes our site management rights.

3.  Visitors

If you are just surfing and reading information on our website, then we collect and store the following information about your visit

  • the IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
  • the operating system and the browser your computer uses, and any search engine you are using
  • the date and time you are visiting
  • the URLs of the pages you visit
  • if you provide it, your email address

We use that information to measure the number of visitors to different parts of the site and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below in this section. We do not sell information which identifies you personally. We may gather more extensive information if we are concerned, for example, about security issues. If we think it is necessary, we can disclose information to relevant law enforcement authorities, such as the Police or the Department of Internal Affairs.

If you choose to provide us with personal information such as your email address, for example by filling out an electronic query or order form, we will use the information only for the purposes that you authorised. Email marketing will only be sent to your email address if you have given your consent. Personal information will be stored and used in accordance with Telecom's Terms and Conditions. To update your personal information such as billing address you can contact us by email, or call us on 123.

4.  Security

When signing in or shopping online, look for the 'padlock' symbol at the bottom of your web browser. The 'padlock' symbol is a certificate of authenticity and ensures the site is secure. You can double-click the padlock symbol to view the certificate's details.

Secure Socket Layer (SSL) is the most accepted way of ensuring the security of transmitted information to and from Internet sites worldwide. On our site, it operates when you complete and send forms, but not while you are simply surfing the site. We are using SSL with VeriSign Authentication Certificates with RC4 128 bit encryption.

5.  Use of cookies

Telecom's website places a cookie on the hard drive of your computer. A "cookie" is a file which allows Telecom to track and target the interests of users. While we recommend that users enable cookies on their browsers in order to enjoy all the features of the site, the decision remains in the hands of the individual. (The management of cookies will be different depending on each user's PC - refer to your browser help menu for further information).

6.  Telecom customers

If you are a Telecom customer, Telecom's Terms and Conditions apply to your use of Telecom services. Choose the Terms and Conditions that refer to the Telecom service you use. The relevant Terms and Conditions set out our commitments to you regarding collecting, holding and using information about you.

Additionally, if you do provide us with personal information via your use of this site - for example by allowing the use of cookies or by filling out an electronic query form - we may link this information to your Telecom customer profile. We may also use this information to improve the website for different customer profiles.

7.  Telecom email marketing policy

www.telecom-email.co.nz is owned by Telecom and operated by SmartMail, a permission-based email marketing solutions supplier to Telecom and other New Zealand and International-based organisations.

SmartMail is a responsible email service provider and as such we abide and hold our clients to the following principles

  • "Permission" means that informed consent has been given
  • Permission must be respected and honoured and may be withdrawn by a subscriber at anytime
  • If Permission is withdrawn no further marketing communication may be sent to the subscriber

SmartMail clients must enter into a service agreement with SmartMail agreeing to comply with a permission marketing best-practices and all laws related to unsolicited email (SPAM). SmartMail thoroughly investigates any complaint that suggests a client is delivering unsolicited commercial email and will terminate their account should they be in breech of the service agreement.

How do I unsubscribe ("opt out") from email marketing communications?

There are two ways to unsubscribe to any email message

  1. Follow the unsubscribe instructions in the email
  2. By phone or in writing using the contact details contained in the message

If you have difficulty unsubscribing from a client's email campaigns using any of the methods above please call us on 123.

How do I file a complaint?

If you feel that your email address has been used without your permission and contacting the sender has not yielded satisfactory results you can issue a formal complaint by emailing us at abuse@smartmail.co.nz

If you have any comments on our Permission Marketing Policy or would like to receive additional information about SmartMail or our services, please contact inquiries@smartmail.co.nz

8.  Changing this policy

We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website. Any change we make applies from the date we post it on the website.

If you have any questions about Telecom's online privacy policy email us.