We work hard to ensure our broadband service has market speeds and consistency throughout the day. There a range of factors that can affect the connection speed you experience, learn more below and test your connection.
Existing customers
Test your broadband connection speed
Measure the upload and download speeds of your internet connection by taking the simple test.
For the best results, close all applications and windows, and, if you have a wireless router, make sure you are connected via an ethernet cable or wired connection.
What does this test measure?
The speed test measures the connectivity from your computer to Telecom's core network. It doesn't test the speed between your computer and overseas websites or servers. Speed can be affected by factors including computer processing power and how busy your network is.
Get the most out of your current ADSL broadband connection
There are a number of things you can do to enhance the quality and speed of your home broadband connection:
1. Use a quality modem
Use the best quality wired (ethernet) or wireless modem for your ADSL broadband. You'll benefit from having a new device that contains better technology and that will generally connect faster than a USB modem. If you need a quality ADSL modem our very popular Telecom wireless modem offers excellent wireless coverage for a great price.
2. Use filters on all phone jacks
If you have Telecom's ADSL Broadband, check that broadband filters (also known as 'line filters') are installed on all your phone jack points that have phones, answerphones, fax machines, health alarms, etc, connected. Your line carries your phone calls plus your broadband, so filters stop voice and data from interfering with each other. If you have more than 5 telephone devices connected to your jack points you may need to have a splitter professionally installed instead of filters – try unplugging some phones to see if this could make a difference.
3. Don't use long extension cords
Using long or poor quality extension cords between your ADSL modem and its jack point can slow the speed on your phone line. Also check to make sure there’s been no furniture on the cord or people walking across it, and that no pets have nibbled on it! Ideally your ADSL modem should have a single short cable connecting it to the jackpoint (or filter).
4. Move appliances away from your modem
Ensuring that home appliances like your TV, stereo, lighting, microwave, fridge and washing machine are at least 2 metres away from your wireless modem will reduce interference for your wireless devices.
5. Regularly test your modem speed
You can check your connection speed at any time with our easy broadband speed test on this page.
6. Update software regularly
Use the most up-to-date operating system on all your PC, laptop and tablet devices and use a security program that can scan your computer for adware and viruses that can affect your connection speed. Telecom broadband customers receive free McAfee security software to download as part of our Premium Services.
Why broadband speed can vary
Your connection speed determines how quickly you can access content over the internet. Find out more by watching our short video.
Broadband speeds inside your home
There are a number of ways your home connection can be affected. Watch our video for some simple tips on how to improve your home connection.