Telecom New Zealand
 

Topping up on Mobile Broadband

If you're on prepaid, it's simple to do...

How do I top up my XT device?

Top up online using your credit card to get mobile credits.

If you're Prepaid on our existing CDMA network you can also top up your CDMA mobile online.

Online

Use our secure form to enter your credit card details.  Your top-up voucher will then be displayed on screen and you just call *333 form your mobile to activate your top-up.

On your phone

Go to Your Telecom on the TWorld menu and select the link to top-up a mobile.  You can top-up your Prepaid account by credit card or with a voucher, and you can also put credit on someone else's phone.

By calling

Give us a call on 0800 32 32 32 and follow the voice prompts.  You'll need your credit card handy.

By TEXT with mTopup

If you're a Kiwibank, TSB, or ASB Bank customer you can can top up your mobile simply by sending a text.

Buy a voucher

Buy a $20, $40 or $60 Prepaid card or voucher at over 100 retail stores, dairies, or service stations and dial *333 from your mobile to top up.

If you're topping up a Mobile Broadband device or T-Stick and your top-up voucher has been sent to you as a text message follow these instructions to access your voucher.

What else you should know...

Any top-up credit needs to be used within twelve months otherwise it will expire. You’ll also need to make sure you top up at least once every twelve months to avoid your Prepaid account being deactivated.

Top Up vouchers have an expiry date so please make sure you top up before that date.

If you're interested to switching to the XT Network from our existing CDMA network it's a simple job - and we'd love you to join us.

Need some help?

For more info on how to top-up, check out our FAQs. Or call us on *123 / 0800 800 123, Monday-Sunday, 7am-9pm.

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