Ultra Fibre®

The future is here - and it's super quick. Ultra Fibre® is rolling out across the country and it's going to change the way we work and play online. By using fibre optic cables to transmit data instead of a copper phone line, it means more data can travel more quickly every second. And that means better gaming, Skyping, downloading and uploading.

Go ahead. Make a plan

 
 

Surf
the Internet

40GB


$85/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Play with
the Internet

150GB


$109/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Live for
the Internet

500GB


$129/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Want a little bit extra? Yes please.

1stmonthfree

Join Telecom on any of our home broadband packages and get your first month free. Terms and conditions

+
$50Offer

Sign up for broadband online and score a $50 Welcome Offer. Terms and conditions


What else do you get

  • Up to 30 Mbps downstream+
  • Up to 10 Mbps upstream+
  • Free premium email service
  • Free internet security

+ Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

Availability: There are a number of factors that can affect whether or not you can get Telecom Broadband at your premises as well as the stability and performance of your Telecom Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

*Free modem and standard fibre installation on a 12 month contract. There is a no contract option available at $299.

 
 

Surf
the Internet

40GB


$115/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Play with
the Internet

150GB


$139/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Live for
the Internet

500GB


$159/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Want a little bit extra? Yes please.

1stmonthfree

Join Telecom on any of our home broadband packages and get your first month free. Terms and conditions

+
$40voucher

Sign up for broadband online and score a $40 GrabOne voucher. Terms and conditions


What else do you get

  • Up to 100 Mbps downstream+
  • Up to 50 Mbps upstream+
  • Free premium email service
  • Free internet security

+ Speed: Stated speeds are based on theoretical maximums, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring and other environmental factors. Find out more.

Availability: There are a number of factors that can affect whether or not you can get Telecom Broadband at your premises as well as the stability and performance of your Telecom Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.

*Free modem and standard fibre installation on a 12 month contract. There is a no contract option available at $299.


What's the deal with Fibre?

The future is here - and it's super quick. Ultra Fibre® is rolling out across the country and it's going to change the way we work and play online. By using fibre optic cables to transmit data instead of a copper phone line, it means more data can travel more quickly every second. And that means better gaming, Skyping, downloading and uploading.


Shiny new network and technology


Huge jump in speed and capacity


Ideal for a data hungry house


Delivers a more consistent performance

Want ADSL Broadband instead?

Even if Fibre’s not available at your place, chances are you can still get ADSL broadband. It’s our most popular internet connection. And you can get it installed for free if you sign up on a 12 month contract. Check my address.

Getting Fibre Installed

More on installing

Once fibre arrives at your street your ready to go, you’ll need a new connection and some new equipment. We will be working with the Local Fibre Company in your area to deliver all this.

Standard installation

Sign up on a 12 month contract and we’ll do this for free. There's also a no-contract option which costs $299 for the installation and the Ultra Fibre® modem.

The standard fibre installation should suit most New Zealand homes, and requires a technician from your Local Fibre Company to carry out work at your house. They will make sure you understand what's required and won't start any work unless you're happy with what's proposed.

It includes all the work needed to connect your home to the fibre running down the street. This includes:

  • Installing the fibre cable from the street through to your home (up to 200m of cabling from roadside curb to house)
  • Installing and connecting the necessary equipment outside and inside the home (shown in the diagram below)
  • Making sure the fibre service is running and disconnecting the copper broadband

The Local Fibre Company staff will do their best to minimise any impact on grassed areas and if hard surfaces are affected, they will be resealed.

ultra fibre

Non-standard installation

You’ll need this if your house is more than 200m from the Fibre access point on the street.

The Local Fibre Company staff will let you know if your place needs a non-standard installation and what that's likely to cost.

Ultra Fibre® installation overview



Other stuff around Ultra Fibre®

Getting the work done:

Depending on your LFC, it typically can take up to a full day to install or 3 shorter visits, two of which you will need to be home as the installation team will be working both inside and outside of your home.

Don't worry though. The installation team will make sure you understand what's required and they won’t start any work unless you are happy with what's being proposed.

Equipment:

There are three pieces of equipment you need installed at your home:

  • External Termination Point (ETP) - this will likely to be installed next to the current copper external termination point, which is typically outside your house.
  • Optical Network Terminal (ONT). The ONT is another box, but this time it's attached to a wall inside your house. It's the place where you’ll plug in your new modem, so ideally it should be installed where you'll make most use of the internet. For example, near a centrally located TV or computer – the installation team will discuss these options with you
  • A fibre modem - we will courier you the modem before the installation, so you'll just need to have it to hand when the work starts.

Ducting on your property:

If your house was built after 1987 and has underground ducting, depending on your Local Fibre Company there's a good chance the ducting which carries your current phone line can also be used to carry a new fibre connection. If the house was built before 1987, or you can’t use existing ducting, it's more likely you will need new ducting. This means the Local Fibre Company will need to install it and may involve methods such as directional drilling, trenching, or overhead solutions. Installers will do their best to minimise the impact on any grass areas and if hard surfaces are affected they will be resealed. Local Fibre Companies have said they will also attempt to reinstate these areas to the previous standard but this is not guaranteed; especially where specific hard services are used (e.g. matching concrete patina, paving stones).

Renting / Multi Dwelling Units / Right of ways:

If you're renting the property, live in an apartment, unit or in a subdivision where you share the title or driveway with other properties, or if you live somewhere where fibre needs to go over someone else's land to get to your property from the street, please let us know. If they need to install a new duct, the Local Fibre Company will need to gain permission from all affected landowners and this may take time for them to complete. They will provide all of the necessary paperwork if it's required though. Fore more information on what is involved when you share a driveway - refer to our frequently asked questions on shared driveways or multi dwelling units below.

Things to think about before installation:

  • Where do you want to put fibre modem? Usually, this would go in the room which will have the most WiFi use, but if this room is in different location from the Optical Network Terminal (ONT) you will need to pay for some additional wiring. The installation staff can discuss this with you.
  • We'd encourage you to review your Local Fibre Company’s end user terms before you order fibre as you will need to agree to these terms during the order process and you will also need to sign a copy of these terms on the day of installation and before the technician can start work at your property. Learn more.

What to expect when your fibre is installed:

Depending on your Local Fibre Company, it typically can take up to a full day to install or 3 shorter visits, two of which you will need to be home for. You will be advised of this at the time of purchase. The installer will talk you through what work is required to get your fibre connection up and running. This includes:

  • Talking through the installation process and any work that needs to be done to your property.
  • Agreeing to your Local Fibre Company's End user terms. View terms
  • Setting up the fibre equipment – we will courier the modem before your installation date and other equipment will be supplied by the Local Fibre Company.
  • Connecting your fibre, WiFi modem and checking to see that you can get online.

If you live in an area that already has (or soon will have) fibre installed, and you're keen on getting it connected at your place, it's important to consider a few things before you sign up.

The Street - First, the Local Fibre Company in your area needs to have finished laying the fibre. We are working with all Local Fibre Companies to make sure our customers can connect to all four Local Fibre Company networks throughout New Zealand. Check if you can get Telecom Ultra Fibre® at your house here.

Your Property - Once you've decided you'd like to have fibre installed, a new fibre optic cable needs to be run from the street to a External Terminal Point (ETP) at your home. If it's possible, the Local Fibre Company will use existing pipes to your property but if they can’t do that, a new pipeline may have to be laid. Find out more under installation

Connecting your property - Once at your home, the fibre optic cable will need to enter your property and connect to an 'Optical Network Terminal' (ONT). Your fibre modem will connect to the ONT in the same area, or a cable can be run from the ONT to where you want the modem placed, for instance, next to your TV (additional wiring might incur a cost). Once installed, the ONT cannot be moved around your property as the fibre will be connected directly into it. If you are renovating or building, your Local Fibre Company can provide guidance on underground cabling and internal wiring.

Speed at your property - We work hard to ensure our broadband service has the optimal speeds available and that they are consistent throughout the day. Your connection speed determines how quickly you can access content over the Internet.

Existing Equipment at your property - If you currently have equipment at your property that uses the internet (such as alarm systems, faxes and medical alarms), you will need to ensure they can work over a new fibre connection. We are already working on fibre products that will make it easier for existing equipment to run over fibre.

  • A 12 month contract applies for a free modem and standard fibre installation for residential customers.
  • An early termination fee of $299 applies on a 12 month contract.
  • One off fee of $50 applies if you move from Ultra Fibre® 100 to Ultra Fibre® 30.
  • Moving House - No early termination fee applies provided you connect Telecom Ultra Fibre® at your new house and enter into a new fibre contract for 12 months. A moving house fee may apply. Please note we can’t guarantee that you will be able to get fibre at your new house as fibre is not available in all locations.
  • Fibre availability - There are a number of factors that can affect whether or not you can get Telecom Broadband at your premises as well as the stability and performance of your Telecom Broadband connection. Sometimes further checks are required before we can know if you can get Telecom Broadband. In some situations, for example with complex fibre installations, we will not be able to confirm whether you can get Telecom Broadband until we, our contractors or agents have commenced installation. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your connection line has been tested.
  • Speed expectations - Upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors. More information on broadband speed.
  • Copper for phone line - When you move to broadband over fibre Telecom will continue to run voice services over a copper connection. At some stage in the future we intend to migrate your voice service to fibre. We will give a minimum 30 days’ notice before transitioning voice services to fibre. We are endeavouring to ensure the initial install minimises any additional work needed for a later migration and in most cases a technician will be able to complete the switch over at the External Termination Point (on the outside of your property) however in some cases we may require internal access. If we cannot arrange access we will revert your broadband services back to copper and terminate your fibre connection.

    IMPORTANT: When your land line voice services are moved from the existing copper based voice service to Telecom's fibre product you will only be able to make land line calls over Telecom's network. This means that if you currently use another service provider to make your toll calls you will no longer be able to do this and any toll calls you make will be charged to your Telecom account. Also, certain voice features will no longer be available such as call waiting and 3-way calling. This may also impact the functionality of services such as monitored alarms that use the copper connection to communicate with emergency services. Please ensure that when your voice service is moved to fibre, any equipment connected to the Optical Network Terminal voice port is immediately tested for compatibility. We will be in touch with more information before your voice services are moved to help you do this.
  • Telecom's Terms and conditions apply
  • When you sign up for Ultra Fibre you will be required to accept your local fibre company’s end user terms. Some local fibre companies may also require you to sign a copy of their terms before they start any work at your property. You can view the terms here.
  1. How fast are the Ultra Fibre® plans?
    With Ultra Fibre® 30, the service has the ability to deliver fibre speeds up to 30Mbps downstream and 10Mbps upstream. Ultra Fibre® 100 has the ability to deliver fibre speeds up to 100Mbps downstream and 50Mbps upstream. However, upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.
  2. What if I have a monitored alarm or SKY TV?
    When you move to broadband over fibre Telecom will continue to run voice services over a copper connection. We will give a minimum of 30 days’ notice before transitioning voice services to fibre. When we move your voice services to fibre we will disconnect your copper line. This will affect the functionality of services such as medical and monitored alarms that use the copper connection to communicate with emergency services, so please make sure any equipment is moved to fibre before the copper is disconnected.
  3. How does scheduling my installation work?
    We will submit your desired appointment date and time to your Local Fibre Company who will perform the installation. If this date/time is not possible Telecom, or your Local Fibre Company, will let you know and request a new appointment. You will need to be home on the day and times agreed.
  4. What Ultra Fibre® plan is right for me?
    Telecom Ultra Fibre® 30 offers theoretical downstream speeds up to 30Mbps and upstream speeds of up to 10Mbps. If you are a heavy internet user and want the fastest theoretical downstream and upstream speeds available, you may want to consider the Telecom Ultra Fibre® 100 plan which provides theoretical downstream speeds up to 100Mbps and upstream speeds of up to 50Mbps. However, as upstream and downstream speeds are based on a theoretical maximum, and actual speeds will be affected by various factors including NZ and overseas networks, your modem and computer technology, internal home wiring and other environmental factors.
  5. Who are the Local Fibre Companies?
    There are four Local Fibre Companies (LFCs) rolling out fibre across New Zealand: Chorus, Enable, North Power and Ultra Fast Fibre. View our coverage map.
  6. Can you tell me a little more about what impacts speed?
    The fibre network, like broadband over ADSL, is shared with other properties within your Local Fibre Company (LFC) and Retail Service Provider (RSP) networks. Speeds will vary depending on how many people are on the network at the same time both in your house and in general on the Internet. This is also true for overseas networks when accessing content, such as websites or streaming video.
    If connecting via WiFi the connection can be impacted by environmental factors like other wireless devices in the house (such as mobile or digital phones) and even your neighbours' Wi-Fi connection.
    The speed capacity of the devices you are connecting with may be a limitation, for instance the age of their WiFi adapter Other hardware and software components can also limit the processing of bandwidth and thus your speed. The most reliable connection and faster speeds will be achieved by connecting devices directly to your modem via high-speed Ethernet wiring instead of using Wi-Fi. For example, a Cat5e is a high-quality copper cable, designed to deliver Ethernet standard services over short distances at speeds of up to 1Gbps.
  7. What about if fibre has been working at my address before?
    In most cases if you have had fibre working at your property before we will be able to connect you without the need to send out an installer.

After something else?

GrabOne vouchers

  • GrabOne is an online daily deals site, giving Kiwi's access to a range of fantastic deals from restaurant deals, experiences, accommodation and more. Check out www.grabone.co.nz for more information.