Ultra VDSL™ Broadband

Ultra VDSL™ is a new type of technology that uses the same copper phone line as ADSL broadband, but can provide a faster connection speed and greater capacity, so more people can get online at the same time using the same connection. And it's now available on 60% of New Zealand's broadband capable lines.

Go ahead. Make A plan

 

Surf
the Internet

40GB


$85/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Play with
the Internet

150GB


$109/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Live for
the Internet

Unlimited
data
**


$119/ mth

Check Address

What else you get...

  • Homeline and local calling
  • Free modem*
  • Free standard connection*
  • Offer Summary

Want a little bit extra? Yes please.

1stmonthfree

Join Telecom on any of our home broadband packages and get your first month free. Terms and conditions

+
$50Credit

Sign up for broadband online and score a $50 Welcome Credit. Terms and conditions


What else you get with Ultra VDSL Broadband

  • Between 15-70 Mbps downstream+
  • Between 5-10 Mbps upstream+
  • Free premium email service
  • Free internet security

+ The stated speeds are based on theoretical maximums, but actual speeds will vary. Various things - including NZ and overseas networks, your modem and computer technology (including WiFi) internal home wiring and other environmental factors - can all affect your connection.

* Free modem and standard installation, on a 12 month contract. Offer available to new Telecom broadband customers only. A $99 installation fee applies for existing Telecom ADSL broadband customers who upgrade to Ultra VDSL™. There is an Open Term option available at $299. All Ultra VDSL™ connections need a full installation and VDSL-ready modem.

** Unlimited data means you never have to worry about going over your data cap. Customers on the Unlimited data plan may be subject to traffic management policies at certain times of day. For more information see here.

There are a number of factors that can affect whether or not you can get Telecom Broadband at your premises or the stability and performance of your Telecom Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.


What's the deal with VDSL?

Ultra VDSL™ is a new type of technology that uses the same copper phone line as ADSL broadband, but can provide a faster connection speed and greater capacity, so more people can get online at the same time using the same connection. And it's now available on 60% of New Zealand's broadband capable lines.


Runs the same way as ADSL, but it’s newer and smarter.


Faster connection speed and greater capacity than ADSL broadband.


Quick and easy to set up (1-2 hours).


Best option if you can’t get Fibre at your place.

Fibre Upgrade

Want to go faster? If you sign up for Ultra VDSL™ on a contract and Fibre becomes available later on, you can make the switch right away. You won’t have to pay any early disconnection fees.

Other stuff around VDSL

If you live in an area where Ultra VDSL™ is already available, and you're keen on getting it connected at your place, it's important to consider a few things before you sign up. You can check if Ultra VDSL™ is available online.

1. The installation

A Chorus technician will need to install a new jack point inside your home which the Ultra VDSL™ modem can connect to. Standard installation and wiring will need one technician and it should only take 1-2 hours to complete the work. You'll just need to be available at home during the installation so the technician can make sure you understand what's required - they won't start any work unless you're happy with what's being proposed.

2. Modem

We will send you an Ultra VDSL™ modem before the installation date and you'll need to have this to hand when the work starts. The modem will then be connected to the new VDSL jack point. So ideally, the jack point and modem should be installed where you'll make most use of the internet; for example, next to a centrally located TV for game consoles or in an office for desktop computers. Take time to plan where the modem is going to fit in with your home layout and perform at its best.

3. Scheduling your appointment

When you order Ultra VDSL™ you can let us know the date and time you'd like to have it connected. We can then let Chorus know as they will do the actual work. If they can't make this appointment we'll be in touch to agree on a new time.

4. On the day of installation

Once the technician has finished the installation, they will also make sure your new connection is working and check that you can get online. Chorus will then confirm that you're up and running at which point we'll update your service to VDSL2 speeds (this typically takes up to 12 hours). Over the next 10 days, Chorus equipment will fine tune the new service and while this happens there could be some variability in how your connection performs.

  • For new Telecom broadband customers a 12 month contract applies which includes a free connection and an Ultra VDSL™ modem.
  • For existing Telecom broadband customers a $99 connection fee and 12 month contract applies which includes a free Ultra VDSL™ modem and a technician visit to your home to install new VDSL wiring.
  • A $299 early termination fees applies if your 12 month contract is terminated early.
  • A no term option is available on Ultra VDSL™ for $299 which includes connection and an Ultra VDSL™ modem.
  • If you move house during your contract, no early termination fee applies provided you connect Telecom Ultra VDSL™ at your new house and enter into a new Ultra VDSL™ contract for 12 months. A moving house fee may apply. Please note we can’t guarantee that you will be able to get VDSL at your new house as VDSL is not available in all areas.
  • Standard Telecom Terms and conditions apply.
  • Speeds will vary by property* but an average NZ household, could see downstream speeds up to 3x faster and upstream speeds as much as 9x faster than a standard ADSL connection. As with ADSL though, speeds vary based on how far you are from the nearest cabinet or exchange, the quality of the copper wire up to and inside your house and other factors. Technically the service can support speed between 15 - 70Mbps downstream and 5-10Mbps upstream.
    *VDSL speeds can vary widely depending on a property’s location, the condition of its copper wiring, how busy the local copper network is at any given time of day and other factors. Find out more.
  • We may use traffic management policies to make sure that the available bandwidth on the network is shared fairly and efficiently between all users. Certain types of traffic may be de-prioritised so that general web-browsing, real time applications like Skype, online games and streaming video services perform better.
  • Availability - There are a number of factors that can affect whether or not you can get Telecom Broadband at your premises or the stability and performance of your Telecom Broadband connection. For this reason and the other reasons set out here we do not guarantee service until installation is complete and your line has been tested.
  • Special offer terms and conditions apply.
  1. How fast is Ultra VDSL™?
    Speeds will vary by property* but an average NZ household, could see downstream speeds up to 3x faster and upstream speeds as much as 9x faster than a standard ADSL connection. As with ADSL though, speed varies based on how far you are from the nearest cabinet or exchange, and the quality of the copper wire up to and inside your house. Technically the service can support speed between 15 - 70Mbps downstream and 5-10Mbps upstream.

    *Ultra VDSL™ speeds can vary widely depending on a property's location, the condition of its copper wiring and how busy the local copper network is at any given time of day.
  2. Should I choose Ultra Fibre® or Ultra VDSL™?

    First check that your place can connect to both Ultra Fibre® and Ultra VDSL™. If you can choose either, it's then worth considering which broadband technology is right for you. If you need the fastest possible connection, Ultra Fibre® might be right for you as it can give downstream speeds up to 100Mbps. You should also think about the installation that's required. With Ultra Fibre®, trenching of cables and reinstatement may be required on your property. If this sounds too disruptive, Ultra VDSL™ might be a better alternative as installing it is typically much simpler.

    Ultra VDSL™ is also a great stepping-stone to Ultra Fibre®. If you sign up for Ultra VDSL™ and then Ultra Fibre® becomes available in your area, you can make the switch without having to pay any early disconnection fees on your Ultra VDSL™ contract.
  3. How does Dynamic Line Management work?
    Dynamic Line Management is a special feature of Ultra VDSL™ that automatically monitors the performance of your connection over time. After Ultra VDSL™ has been connected Chorus will tweak the network settings to optimise its performance. This could be done by making your Ultra VDSL™ line either a little slower but more stable, or if it is already very stable, by increasing the maximum speed.
  4. Is interleaving available on Ultra VDSL™?
    Unlike ADSL, it's not possible to turn interleaving off for Ultra VDSL™. Instead, Dynamic Line Management will monitor the interleaving setting and increase or decrease the amount of interleaving (depth) required to make the line stable.
  5. What if my speed isn't any faster than ADSL?
    Once Ultra VDSL™ has been installed, Chorus equipment will fine-tune the new service and while this happens there could be some variability in how your connection performs. After 10 days, if the speed is not better than 15Mbps downstream and 5Mbps upstream and we aren't able to improve things, you can switch back to ADSL without paying any early disconnection fee. You will just need to call us to arrange this.

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