CDMA Network closure

Why are we closing this service?

We are closing CDMA because our customers can now get a better mobile experience on the Smartphone Network. Over one million Kiwis are already enjoying it. The Smartphone Network is our XT 3G Network that gives you wider choice of leading brand handsets, seamless roaming experiences, and coverage in 97% of the places that kiwis work and live. In order for us to keep XT at the leading edge, we need to focus our investment and other activity on XT, which means closing the older CDMA Network.

When are we closing this service?

On 31 July 2012 we are closing the CDMA Mobile Network. This means that if you have a mobile device that uses our old CDMA Mobile Network it will no longer be able to receive or make calls and texts or use data after 31 July 2012. This also includes being unable to make emergency 111 calls. Your contract with Telecom relating to the old CDMA Network will terminate on 31 July 2012 or earlier in accordance with the terms of your CDMA contract. Your CDMA mobile device will continue to work normally until this time.

What does this mean for you?

You will need to get a new mobile phone and XT plan to connect to the Smartphone Network. Our plans have all been designed with our understanding of how New Zealanders want to use their mobile phones - both now and in the future. From Value Packs for our Prepaid customers to Smartphone plans for our Postpaid customers - we have something to suit your needs.

All our CDMA customers will be able to take advantage of exclusive handset deals in recognition of their commitment and loyalty to Telecom. In some cases (Postpaid and business) handsets will be at no upfront cost (conditions apply).

Wherever possible we will be contacting all of our customers to tell them about the offers available to them and the step by step guide for moving to the Smartphone Network.

What else you should know...

Prepaid CDMA Customers

If you are currently using a mobile device that is connected to a Prepaid plan on our CDMA Mobile Network, your credit will expire on 31 July 2012 when the network closes. However, you can transfer your credit and mobile number to a new Telecom XT mobile when you upgrade before 31 July 2012. Alternatively you can port your number to another mobile provider by 31 July 2012.

Changes to CDMA Prepaid Terms & Conditions

From 1 August 2011 the Telecom Mobile Prepaid Agreement for CDMA customers has been amended. To view these changes view our CDMA terms and conditions page.