If you're unable to top-up online, then you will still be able to top-up by any of the other methods below.
On your phone
Go to Your Telecom on the TWorld menu and select the link to top-up a mobile. You can top-up your Prepaid account by credit card or with a voucher, and you can also put credit on someone else's phone.
By calling
Give us a call on 0800 32 32 32 and follow the voice prompts. You'll need your credit card handy.
By TEXT with mTopup
Please note: mTopup will be discontinued on 3 April 2013. You can continue to use the service until then.
If you're a Kiwibank, TSB, or ASB Bank customer you can top-up your mobile simply by sending a text.
Buy a voucher
Buy a $20, $40 or $60 Prepaid card or voucher at over 100 retail stores, dairies, or service stations and dial *333 from your mobile to top-up.
If you're topping up a Mobile Broadband device or T-Stick and your top-up voucher has been sent to you as a text message follow these instructions to access your voucher
What else you should know...
When you Top-up your phone, your credit is valid for 12 months from when you buy it. If you don't add any credit within 12 months, your prepaid account will become inactive, and any unused credit will expire. It's easy to avoid this – simply Top-up at least once every 12 months to keep your Prepaid account and the phone number you have.