Existing customers

Change package or data plan

Need more monthly broadband data? Or want to switch to another package? No problem - just follow the simple instructions below.

Change your Broadband data

If you're pretty much happy with the package you're on, but you find you need more - or less - monthly data then that's easy to change. And you don't need to call us; you can do it all online.

Change package

It's simple to upgrade or change your current package to a newer one - just select the new Home Package you want and fill in our simple online form.

Or if you're currently on one of our old Total Home packages we can look at how you use your home phone and suggest a new package.

Broadband plan settings

With many of our Home Packages, you can choose what happens if you exceed you monthly data allowance.

Additional data

If you want flexibility and fast internet access all month, then additional data allows you to pay for any data not covered by your monthly allowance.
If you do exceed your data allowance, you can keep using the internet at your usual broadband speed - you won't be slowed down. Any additional data you use will be billed to your Telecom account.

Reduced speed

If you want price certainty, this option means that your monthly broadband cost is fixed.
If you exceed your data allowance, you can keep using the internet at no extra cost but your speed will be significantly reduced (to a maximum of 64 kilobits per second).

How do I change my broadband plan settings?

  1. You can change your Telecom Broadband plan or settings online.
  2. Enter your phone and account number and choose the data amount you want.
  3. You will then be presented with options for reduced speed or additional data.
  4. Just select the option you want.

Check your usage


Check your broadband usage by logging in with your Xtra username and password.

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Broadband Help


Use our smart online tool to help fix common problems.


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Business customers


If you're a business customer, you can change your package online.


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Live Chat

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