Hotline

Hotline is a great service for those who need care or who perhaps are living on their own and want to know that, if anything goes wrong, they can quickly and easily raise the alarm.

All you do is choose a neighbour, relative or friend to receive your Hotline directed calls. Their number is then programmed into your Hotline service.

Help is just seconds away

If you need to activate your Hotline, you just take your phone off the hook and within eight seconds, your Hotline family member, friend or neighbour will be automatically called. Two settings are available:

• Hotline Immediate - immediately calls a pre-set number as soon as the handset is lifted.
• Hotline Delayed – when the handset is lifted, the phone waits 8 seconds, then calls your pre-set number.

Both Hotline services cost just $4.04 a month. Or Hotline Delayed costs just $2.55 a month if your toll calls are billed to your Telecom account.

What else you should know …

• Hotline requires a touchtone phone and is available in most areas.
• Telecom requires 30 days' notice of cancellation of this Smartphone service. This means the usual charges will continue to apply for 30 days after the date you cancel your service, even if it is disconnected within that period.
• Please note that in some cases this service may not be available or is limited due to network constraints and incompatibility with other products and services.
• Normal local, national, mobile or international call charges will apply.
• Note: remember, when you're making normal calls, that you need to dial out within eight seconds of lifting the handset or you could accidentally activate Hotline.