Help and support for when you're overseas
Phone from anywhere else in New Zealand
(0800 466 324)
Phone from Australia, UK, China, Thailand, Canada, or Hong Kong
+800 4663 2460
Phone from anywhere else in the world
+64 3 371 0866
(Free call from a Telecom mobile phone)
Lost your phone while overseas?
If you lose your device - or it's stolen - while you're overseas, contact the International Roaming Helpdesk on +64 3 371 0866 straight away to block your SIM.
If you dont do this immediately, you will be responsible for all calls made or data used on the device until it's blocked. Also, if you have stored any passwords or other important information on your device you should immediately take action to change these.