If you are aware that spam messages have been sent from your Yahoo! email account, you’ll need to change your password to re-secure your account. Guidance on how to change your password can be found by clicking on the link:
It’s important to realise that receiving suspicious email or even clicking on a link does not mean your account has been compromised. We do recommend that if you’ve received email that you believe is spam, even from a known contact, to delete it immediately and never click on suspicious links contained within emails. If you have already clicked on a link from one of these emails, you may want to run an anti-virus scan on your computer to check if your account has been compromised.
Some customers may be experiencing problems accessing their Xtra mail. Some customers may also be prompted repeatedly for their user name and password. We recommend that you change your email password via the internet by accessing the following link www.telecom.co.nz/changepassword
We strongly advise you to set up a new and secure email password using the tips provided on choosing a new password.
Once you have set up the new password, you will have to validate it by logging into webmail first at http://webmail.xtra.co.nz and using your email address and new password to log in.
After this has been completed, email access should be restored.
We apologise for any inconvenience.
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