Apr 18, 2014
Email Service Status

Headline : Heartbleed Bug - Last Updated @ 7:00 am

Telecom is aware of the Heartbleed bug and we have had a team checking our infrastructure since Tuesday.  We have now checked all our major servers – (this includes, but is not limited to, Telecom.co.nz and MyTelecom) - and so far we appear to be unaffected by this bug. 

This means Telecom customers who use MyTelecom will not be forced to change their passwords although we do recommend that customers remain vigilant and continue to ensure good account security behaviours across all of their tools and systems. This should include using unique, complex passwords and regularly updating them.

Our teams will continue to monitor the situation and will also continue their scans across all our infrastructure to ensure we remain unaffected.

In regards to Yahoo Xtra mail, as the Heartbleed bug is a global issue the latest update from Yahoo is below. 

A vulnerability, called Heartbleed, was recently identified impacting many platforms that use OpenSSL, including ours. Our team has successfully made the appropriate corrections across our entire platform, which includes Yahoo NZ.  We’re focused on providing the most secure experience possible for our users worldwide and are continuously working to protect our users’ data.

IMPORTANT: The best action you can take to protect your Yahoo! Xtra email from the recent Heartbleed vulnerability is to change your password. Visit www.telecom.co.nz/emailpasswordchange if you need help.

To find out more about the Heartbleed vulnerability visit http://heartbleed.com/

Yahoo! Xtra Email - updated @ 7:00 pm


Changing your Xtra Email settings 

We’ve made some security enhancements with our email partner Yahoo and recently contacted you via email and SMS. The majority of Xtra customers have made the necessary changes to their settings – thank you!  If you have yet to do it, it's an easy process. Visit www.telecom.co.nz/ssl for step-by-step instructions and videos showing you what to do. Please make sure you do this on all the devices you use for your Xtra email - laptop, computer, tablet and/or mobile phone.


Need to access your email urgently? No worries!

You can always check your email, anytime, anywhere, via the online portal xtramail.co.nz. If you’ve never used webmail before just type xtramail.co.nz’ in the address bar of the browser you use to surf the internet – then use your email log in/password to access your email.


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