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Payphones

Spark is gradually withdrawing phone booths as usage rapidly declines and the technologies that make them work – copper wiring and the Public Switched Telephone Network (PSTN) – are both end of life and in the process of being retired gradually across the country. Furthermore, the physical hardware for both calling and WiFi is reaching end-of-life. Spark is exploring options to invest in more modern technology and capability for some booths across the country. Read about Spark's phone booth network

Most payphones accept $5 and $20 chip PhoneCards, which are available to buy from most Spark Retail Stores. Learn more about PhoneCards

Some of our payphones also accept coins, but they no longer accept credit cards. We apologise for any inconvenience.

How much does it cost to use a payphone?

For a list of direct-dial call charges applicable from Spark payphones (where a Spark PhoneCard™ or coins is required to make the call), see our list of Payphone charges

Payphone access surcharge

Since April 2005, a payphone access surcharge applies to all providers of toll free and calling cards services who use certain access numbers so that payphone users can call their services.

As a provider of toll-free services, Spark passing these costs on to Spark customers who use the services. Depending on the Spark service or access number dialed, the payphones access surcharge will be charged to either:

  • Holders of Spark Home 0800 numbers who receive calls from Spark payphones.
  • Holders of Spark Business 0800 or 0508 numbers who receive calls from Spark payphones.

Payphone issues

Please contact 0800 661 661 for all queries about Spark payphones. This includes malfunctions, vandalism, booth or glass damage or missing instructions.